Your privacy matters to us. This Privacy Policy explains what personal data pk9992 collects from you, how and why we process it, who we may share it with, how long we retain it, and what rights you hold over your information.
All data transmissions are protected by TLS/SSL encryption. Account credentials, KYC documents and financial information are handled with strict access controls.
You have the right to access, rectify, erase and port your personal data. You may also object to certain processing activities or withdraw consent where applicable.
We use essential, functional and analytics cookies. Non-essential cookies can be managed through your browser settings at any time.
pk9992 does not sell, rent or trade your personal data to third parties for marketing or commercial purposes. Data is shared only as described in this Policy.
Personal data is retained only for as long as necessary for the purposes described below, or as required by applicable legal and regulatory obligations.
For any data-related requests, complaints or questions, contact our support team at [email protected]. We aim to respond to all privacy enquiries within a reasonable timeframe.
pk9992 ("we", "us", "our", "the Platform") is committed to protecting and respecting your privacy. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Policy carefully to understand our practices regarding your personal data and how we will treat it.
This Policy applies to all users of the pk9992 online gaming and sports betting platform available at pk9992.cam, including registered account holders, visitors who browse the Platform without registering, and any individual whose personal data is provided to us in connection with the Platform's services.
By accessing or using the Platform, you acknowledge that you have read, understood and agree to the data practices described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform and, where applicable, contact us to request closure of your Account.
For the purposes of this Policy, the following terms carry the meanings given below:
The Data Controller responsible for your Personal Data in connection with the pk9992 Platform is the operator of pk9992.cam. For enquiries regarding the identity of the operator, data processing practices or this Policy, please contact us using the details set out in Section 17 of this Policy.
pk9992 processes Personal Data in accordance with applicable data protection legislation in its operating jurisdiction. Where processing involves the Personal Data of users from multiple jurisdictions, we apply appropriate standards to meet our legal obligations in each relevant territory.
We collect and process the following categories of Personal Data in connection with the Platform:
When you create an Account on pk9992, we collect:
To comply with our KYC and AML obligations, we may collect:
In connection with deposits, withdrawals and gaming activity, we collect:
We automatically collect technical data when you interact with the Platform:
When you contact our support team or correspond with us, we retain records of those communications, including:
Where you use responsible gambling tools, we record:
pk9992 processes your Personal Data on one or more of the following lawful bases, as applicable to each processing activity:
| Lawful Basis | When Applied |
|---|---|
| Contractual Necessity | Processing required to perform the services you have registered for, including account management, deposits, withdrawals and gaming activity. |
| Legal Obligation | Processing required to comply with KYC, AML, age verification and other regulatory obligations applicable to the operator's licensed jurisdiction. |
| Legitimate Interests | Processing for fraud prevention, platform security, responsible gambling monitoring, analytics and service improvement, where these interests are not overridden by your rights. |
| Consent | Processing for non-essential cookies, marketing communications (where opted in) and certain analytics tools. Consent may be withdrawn at any time. |
We process your Personal Data for the following purposes:
pk9992 does not sell, rent, trade or otherwise transfer your Personal Data to third parties for their independent marketing or commercial purposes. Any disclosure of your data to third parties is limited to the categories described below and is governed by appropriate data processing agreements.
We engage third-party service providers who process Personal Data on our behalf, under contractual instruction and with appropriate data protection obligations. These include:
We may disclose your Personal Data to competent authorities, regulators, law enforcement agencies or courts where we are legally required or permitted to do so — for example, in connection with AML reporting obligations, responses to lawful judicial orders or investigation of fraud and financial crime.
In the event of a merger, acquisition, restructuring or sale of all or part of pk9992's business operations, your Personal Data may be transferred to the relevant acquiring or successor entity. You will be notified of any material change to the identity of the Data Controller as a result of such a transaction.
The Personal Data we collect may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. Where such transfers occur, we implement appropriate safeguards — such as standard contractual clauses or equivalent mechanisms — to ensure that your Personal Data remains protected to a standard consistent with our obligations under applicable data protection law.
By using the Platform and accepting this Policy, you acknowledge that your Personal Data may be processed in jurisdictions other than Pakistan.
We retain your Personal Data for as long as is necessary for the purposes for which it was collected, and for as long as required by applicable legal and regulatory obligations. The following general retention principles apply:
| Data Category | Indicative Retention Period |
|---|---|
| Account registration data | Duration of Account plus applicable post-closure regulatory retention period |
| KYC / AML verification documents | Minimum 5 years from Account closure or last transaction (regulatory requirement) |
| Financial and transaction records | Minimum 5 years from the relevant transaction date |
| Customer support communications | Up to 3 years from the date of the communication |
| Technical and usage logs | Up to 13 months from collection, subject to aggregation after 3 months |
| Self-exclusion records | Duration of exclusion plus post-exclusion monitoring period |
The retention periods above are indicative. Actual periods may be extended where required by law, ongoing legal proceedings, regulatory investigation or exercise of data subject rights.
pk9992 implements appropriate technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:
Whilst we implement robust security measures, no online system is entirely impervious to security risks. You are also responsible for maintaining the security of your Account credentials. In the event of a suspected security breach affecting your Account, please contact us immediately at [email protected].
Cookies are small text files that are placed on your device when you visit a website. They serve a variety of functions, from keeping you logged in to measuring how you interact with our Platform so we can improve it.
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — session management, authentication, security tokens. | No (essential) |
| Functional | Remembers your preferences such as language, region and display settings. | No (functional) |
| Analytics / Performance | Collects anonymised data on how users navigate the Platform, used to improve usability and performance. | Yes |
| Marketing (where used) | Used to deliver relevant promotional content and track campaign effectiveness, only where opt-in consent has been obtained. | Yes |
You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse some or all cookies, delete existing cookies, or receive alerts when cookies are set. Please note that disabling strictly necessary cookies may affect the functionality of the Platform and may prevent you from accessing certain features.
Instructions for managing cookies in common browsers can be found in each browser's "Help" or "Settings" section. Note that cookie management settings are browser-specific and device-specific — adjustments on one device will not affect another.
Subject to applicable data protection legislation, you have the following rights in relation to your Personal Data held by pk9992:
To exercise any of the above rights, please contact us at [email protected]. We may need to verify your identity before processing your request.
The pk9992 Platform is strictly intended for adults aged 18 years and over, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect Personal Data from individuals below the applicable minimum age.
Age verification is part of our KYC process. Where we discover that Personal Data has been collected from an underage individual, we will promptly delete that data, close the relevant Account and, where required, report the matter to the relevant authority.
If you are a parent or guardian and believe that a minor in your care has created an Account or provided Personal Data to pk9992, please contact us immediately at [email protected].
When you make deposits or request withdrawals through the Platform, financial transaction data is processed in accordance with this Policy and applicable financial regulatory requirements. Payment method information — including account references associated with familiar Pakistani payment rails such as Easypaisa, JazzCash, Raast, or bank accounts held at institutions such as HBL, UBL, Meezan Bank or Bank Alfalah — may be recorded for transaction verification and KYC/AML compliance purposes.
References to these payment methods are contextual only. pk9992 does not claim that any of these providers endorse, facilitate or support gambling transactions on this Platform. Actual payment method availability in the cashier is subject to the operator's current configuration and each provider's own policies.
Full payment card numbers and sensitive authentication data are not stored by pk9992. Where payment processing involves third-party payment service providers, those providers operate under their own data security and privacy obligations, including applicable PCI-DSS standards.
Data relating to your use of responsible gambling tools — including deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion — is treated with particular sensitivity. This data is processed for the purpose of protecting your wellbeing and meeting our responsible gambling obligations.
Self-exclusion records are retained for the duration of the exclusion and for a further period after its expiry to support ongoing monitoring and prevent re-registration during the exclusion window. This retention is a player protection measure, not a commercial one.
Responsible gambling data will not be used for marketing purposes and will not be shared with third parties except where required by regulatory obligation or for the purpose of administering self-exclusion across operator networks, where applicable.
For more information about the responsible gambling tools available on pk9992, please visit our dedicated Responsible Gambling page.
We reserve the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered users by email and/or by posting a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is indicated at the top of this page.
Your continued use of the Platform following notification of any amendment to this Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with the updated Policy, you should cease using the Platform and, where applicable, contact us to request Account closure and data handling instructions.
For any questions, requests or complaints relating to this Privacy Policy or the processing of your Personal Data, please contact our support team:
pk9992 Privacy & Data Enquiries
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
Response Languages: English and Urdu
We aim to respond to all privacy-related requests within a reasonable timeframe. Where a request concerns the exercise of your data subject rights, we will acknowledge receipt promptly and provide a substantive response in accordance with applicable timelines under data protection law.
If you are not satisfied with our handling of your request, you have the right to lodge a complaint with the competent data protection supervisory authority in the jurisdiction in which we operate.
Now that you understand how we handle your personal data, head back to the homepage to discover everything pk9992 has to offer — from live cricket betting and PSL markets to premium casino games. Have questions? Our FAQ page has answers to the most common queries from Pakistani players.
Adults only. Local laws may restrict gambling. Play responsibly.